The company was extremely professional and responsive. I was concerned that it might be difficult to deal with a company in Europe during the Covid-19 situation, but they exceeded what would have been my expectation without the virus being a factor. They offered a hose for my very old vacuum for less than 1/10th of the price I would have paid in the US, so I decided to take a chance on them. It was only 17 days between when they received my order and when I received the product I ordered.
About the product:
Bought a "Hose suitable for Miele S227". I received the correct, brand new hose in perfect condition.